Return & Exchange Policy

Convenient, Easy and Hassle Free:

Picknprime.com have a priority aim to enhance the experience of our valuable customers. We want you to be completely happy with your purchase and strive to deliver the best products possible. If, for some reason, you are not satisfied with your purchase, you may return it for an exchange or refund using the process below:

1) Returns Policy:

  • Any Product/item can be returned or exchanged if it is incorrect/ incomplete or defective/ damaged within 12 hours after delivery. So, must inform us immediately via WhatsApp
  • Picknprime.com reserves the right to reject a return request found misusing of our generous returns policy or a product received with missing tags and other components.

    • 2) Conditions for Return or Exchange:

  • The Product must be like in same condition as delivered, Unworn, unwashed and without any flaws.
  • The product must include the original tags, with original packaging.
  • Your item needs to have the receipt, order number or proof of purchase.

    • Procedure for Returns or Exchange:

    You can return your product easily through using these mediums mentioned below:

    1. Via WhatsApp

    You can WhatsApp Us at our customer services department on this number 03400734040

    2. Via Email

    You can also email us through our email address info @ picknprime.com

    Note: Please include the following information while contact us through any medium.

  • Order Number
  • Phone Number & Email ID
  • Photo and video evidence both in which you are opening your parcel of the faulty product.

    • Shipment Method for Return or Exchange:

    Once you have created your return request as described above, our customer care team will guide you to ship the product/item back to origin. Depending on the situation, you will either take your product / item to nearest drop-off point or wait for the collection by our pick-up service in case if it is available in your area. Our pick-up service is only available in selected areas. It may take 3 – 4 working days for your return shipment to arrive on origin.

    Refunds or Exchange Policy:

    Once we receive your item at origin, we will notify you on the status of your refund or exchange after inspecting the item. Although it depends on the criteria of product and your choice, the product is refundable or exchangeable.

    Refunds:

    Once your return is approved, we will initiate a refund to your preferred payment method within 12 hours.

    Exchange:

    Transit time for the Exchange shipment is same as our standard delivery time (3 to 5 Business days) from the time exchange is shipped. You will be entitled to get an exchange of an equal value as your original order.

    Important Note:

    Our Valued customer, There are certain things that are not in our hand like delivery boy is always belong to the third party courier company. Suppose delivery boy change or damage your product in his way, then your video evidence will help us to take action against delivery boy of courier company

    Thank you for being with Picknprime.com